We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to the best of your ability.
To start the return process, please contact us at scottsdalebeltco@gmail.com. We reserve the right to refuse to pay return costs. When fault or blame is ours, for any reason, we own it and we cover shipping costs.
When it is your fault, for instance, you don’t take the time to measure your current belt or fail to respond to the size double check email (we send to every new customer 24 hours after purchase), we expect you to own your mistake. The same goes for changes to color, style, and belt widths etc.
We have applied fair and ethical business policies for many many years. We simply ask the same from our customers.
For unsatisfactory or damaged items, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package.
Contact us for any return questions at scottsdalebeltco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you need replaced, is to return the item you have, and once the return has been given proper transport time, reach back out to us with changes, if you have not heard from us already.
Refunds
We will notify you once we’ve received and inspected your return. You will then be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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